pk24u's Privacy Policy

We collect various types of information when you register on pk24u and use our services. A detailed breakdown of this information is provided below:

1.1 Information You Provide Directly

When you create an account on our platform or use our services, the following information is collected:

• Full name, date of birth, and national ID number (for age verification — only persons aged 21 or above may use the service)
• Email address and mobile number
• Residential address
• Financial information: bKash, Nagad, Rocket, Upay, or bank account details (for processing transactions)
• Your chosen username and password

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identification information
• Browser type and operating system information
• Page views, session duration, and navigation history
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

1.3 Information Received from Third Parties

In some cases we may receive information from trusted third parties, such as identity verification agencies or payment processors. This information is used solely to prevent fraud and ensure account security.

pk24u uses your information only for specific and legitimate purposes. Your information is not used for any reason other than those described below:

2.1 Providing and Operating Services

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, and bank transfer)
• Activating bonuses and promotions
• Running gaming services without interruption
• Resolving technical issues and improving service quality

2.2 Security and Legal Compliance

• Account security and fraud prevention
• Verifying the required age (21+)
• Complying with anti-money laundering regulations
• Detecting and investigating suspicious activity
• Meeting legal obligations

2.3 Communication

• Sending important account-related notifications
• Providing customer support and resolving issues
• Informing you of policy changes
• Notifying you of promotional offers (with your consent)

2.4 Responsible Gaming

We analyse your gaming activity to identify any signs of gambling addiction and provide assistance where needed. This is done entirely in your interest.

pk24u follows industry-leading technical and administrative practices to keep your information secure.

3.1 Technical Security Measures

• SSL/TLS encryption used for all data transfers
• AES-256 encryption for stored data
• Firewalls and intrusion detection systems
• Regular security audits and penetration testing
• Two-factor authentication (2FA) available
• Data backup and disaster recovery planning

3.2 Data Retention Period

We retain your information only for as long as it is legally required or essential for providing our services:

• Active account data: retained for as long as the account remains active
• Financial transaction data: up to seven years as required by applicable legal obligations
• Closed account data: at least five years from the date of closure
• Log files and cookie data: typically up to 90 days

3.3 Steps Taken in Case of a Data Breach

If the security of your information is compromised for any reason, we will notify you and the relevant authorities as quickly as possible under our legal obligations, and take immediate steps to limit the damage.

pk24u never sells your personal information to third parties. However, information may be shared with the parties described below in specific circumstances:

4.1 Service Provider Partners

We work with selected third-party organisations for transaction processing, technology infrastructure, cybersecurity, and customer service. These partners operate under strict confidentiality agreements and are permitted to use your information only for the defined purpose.

4.2 Payment Processing

The necessary information is shared with the relevant financial institutions to process bKash, Nagad, Rocket, Upay, and bank transfer transactions. This information is used solely to complete the transaction.

4.3 Legal Obligations

If disclosing any information is required by a court order, government investigation, or legal process, we will be obliged to do so. Where possible, we will try to inform you of this.

4.4 What We Do Not Do

• We do not sell your information to third parties for advertising purposes
• We do not share your information with marketing companies without your consent
• We do not disclose information to any unauthorised party
• We do not process your information for purposes unrelated to the service

The pk24u website uses cookies and similar tracking technologies to improve your experience. Cookies are small text files stored in your browser.

5.1 Types of cookies we use

• Essential cookies: Required to maintain login sessions and operate basic services. These cannot be disabled.
• Functional cookies: Used to remember your preferences and language settings.
• Analytics cookies: Used to understand how the site is used, which helps improve service quality.
• Security cookies: Used to detect fraud and cyber attacks.

5.2 Cookie controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

As a pk24u user, you have certain important rights over your personal information. We fully respect these rights.

6.1 Right of Access

You can find out at any time what information we hold about you. Upon request, we will provide you with a complete copy of the information.

6.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected or updated. We will make the correction promptly after appropriate verification.

6.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations or legitimate interests.

6.4 Right to Restrict Processing

You can choose to restrict the processing of your information for certain purposes, particularly in relation to marketing communications.

6.5 Right to Data Portability

You can request to receive your information in a structured, machine-readable format.

6.6 How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request as quickly as possible after receiving it.

pk24u strictly does not provide services to persons under 21 years of age. Our platform is operated for adults (21+) only.

We verify age during the registration process. If a person registers with false information, their account will be immediately closed and all information will be deleted.

We do not knowingly collect or store any information from persons under 21. If you believe we hold information about a minor, please contact [email protected] immediately.

pk24u reserves the right to change or update this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will be changed

The updated policy will take effect from the date it is published. If you continue using the service after the change, you will be considered to have accepted the updated policy.

We advise you to visit this page from time to time and check the latest update date.